T.J. Maxx

I returned an item, but later found out they charged me again for it. When I called to fix the issue, they insisted I come in-store. It feels unjust to spend my time fixing their error. This experience has left a bitter taste, making me reconsider shopping here in the future. A smoother returns process could save others from this headache.

I recently had a deeply unpleasant experience while shopping at TJ Maxx, primarily due to the abhorrent customer service and unnecessary surveillance I encountered during my visit. My intention was to purchase a simple pink Barbie outfit, but the entire ordeal left me feeling uncomfortable and frustrated. First and foremost, the customer service at TJ Maxx was utterly disappointing. As soon as I stepped foot into the store, I noticed that the staff seemed disinterested and unhelpful. Moreover, what was even more distressing was the way I was constantly being followed around by the store's employees for no apparent reason. It's an invasion of privacy and creates an uncomfortable shopping experience. I am a law-abiding customer with no history misbehavior, yet it seemed like I was presumed guilty of some wrongdoing solely based on my appearance. This type of profiling is unacceptable and offensive. The most baffling aspect of this ordeal is that I was simply looking for a pink clothes. I wasn't acting suspiciously or drawing attention to myself, yet I was continuously monitored like a criminal. This not only made me feel unwelcome but also ruined what should have been an enjoyable shopping experience. As a loyal customer who has spent both time and money at TJ Maxx in the past, I am deeply disappointed and offended by their treatment. It's crucial for the company to reevaluate its policies, train its staff better, and treat all customers with respect and dignity. Until then, I cannot recommend TJ Maxx as a suitable shopping destination.

I did not like some workers in this Location. They are being rude. Special who stays in front of dressing room. She is very bad. She doesn't do her job. She is old woman. She has black hair.She is using glasses. I saw her over there every time when I went. I don't like to do this. But she made me angry. That is why I wrote. She can't teach me anything about how I ll behave like a costumer!!!!!!! She can't

Zero stars for Neriman and a punky college kid. I forget his name - maybe Andrew? He was one of the cashiers and needs a serious life lesson in customer service, which he hasn't been taught yet. I was told prior to coming to the store I would be able to get a store credit for one t-shirt and that my purchase receipt can be tracked, since I didn't have that with me. I later found out I was misinformed, but the attitude of Neriman was beyond unacceptable and unprofessional. Her tone and attitude were vile and she even said "You bought this yesterday but already lost the receipt?!?!" That is quite strange for someone who I don't know to sound so unnecessarily judgmental and atrocious. I then stood up for myself and told her she was being rude and this is no way to speak to any customer. Since the college kid is young and lacks real experience, he defended Neriman and gave me weird attitude, just to look good in front of her, but other staff did not, including Sam and a few other female employees, who all told me Neriman has this reputation. I spoke with one of Neriman and Andrew's supervisors named David, who was a good listener and called this experience "disgusting." He did not follow up with me as he had promised, but I did find out this situation was dealt with involving the higher ups. David also said Neriman has a track record for unprofessional behavior and that Andrew's behavior was also unacceptable and inappropriate. While I was talking to David about this situation, a few female employees near us looked at me and gave me knowing nods, like they "get it," further validating the need for this review. Again, Neriman and Andrew are terrible with people and they are such a sad representation of T.J. Maxx.